Refund Policy

Refund Policy

Thank you for shopping at Best Kids Toys. If you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Best Kids Toys.
  • Service refers to the website.
  • Website refers to BestKidsToys.ca website.
  • Product refers to the products offered for sale on the website.
  • Orders mean a request by You to purchase products from Us.

Refund Policy

Any product once received by you, can be returned to us for a refund or replacement within 7 days of delivery of the package only if:

  • You received a damaged/faulty product;
  • You received a wrong product;
  • Your product didn’t arrive.

If you received a damaged product, please contact us with proof as below:

  • The photos of original package with front and back sides
  • The photos or video of the defective product(s)
  • The photos, video or screenshot showing the malfunction of the defective product

We will usually offer you a refund or send a replacement on your shipping expense, as soon as the problem is confirmed.

Return of or refund for purchased Products shall not be entertained by Best Kids Toys if:

  • The Product has been used or altered in any manner;
  • The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
  • The product is not accompanied by the original invoice of purchase.
  • The serial number/IMEI number/bar code of the Product, as applicable, does not match our records;
  • The accessories delivered with the Product are not returned along with the Product, in an undamaged condition;
  • There are any stains, dents, scratches, tears or any other damage to the Products or any part thereof;
  • The Product doesn’t reach us in sellable condition;
  • Best Kids Toys is satisfied that the Product has been rendered used, defective or unusable;

We reserve the right to refuse returns of any product that does not meet the refund conditions in our sole discretion. We will usually offer you a refund or send a replacement as soon as we receive the defective product from you. This process might take 14 days to a month depending upon the different scenarios.